Cambridge
Academy
In London

Course Duration: Five Training Days

Course Language : (Arabic or English)

Include:

Scientific materials with TAB

Workshops

Reception and farewell at the airport

Daily lunch

Coffee Break

Course Objectives:

ü Building effective crisis management cadres within their organization.

ü Determine the qualities and functions of crisis leadership and management.

ü Identify and deal with the challenges of Crisis Management Team (CMT) dynamics and provide appropriate solutions and effective strategies.

ü Develop personal and managerial skills when dealing with risks.

ü Develop risk management skills.

ü Determine risk management strategies, approaches, and tools in the aftermath of a crisis.

ü crisis management models and linking them to risk management strategies.

ü familiarity of participants with the characteristics of effective leadership in difficult situations and how to turn them into opportunities for business development.

ü The merit of agile leadership in formulating plans through activating creative and innovative abilities to face difficult situations and challenges

ü Refine and activate the skills of participants to lead agile and build smart businesses in difficult times.

Target Groups:

managers, administrators, supervisors, department heads at strategic and tactical levels, operations managers, and members of the crisis management team. Also benefiting from this course are individuals responsible for creating, developing, training, and testing crisis management teams such as business continuity managers, analysts, and risk management personnel.

Program Content:

Effective management of difficult situations and crises:

ü Difficult situations (their concepts and causes)

ü Avoid the causes of difficult situations (prevention)

ü getting away from bad habits that generate difficult situations.

ü Analyze and face difficult situations.

ü Analyze difficult situations associated with mental, behavioral, organizational, and supervisory abilities.

ü Methods of coping with difficult situations

ü Definition of crisis management and its basic elements

ü The various types of crises and their causes

ü Steps and skills to deal with crises

ü Selection and training of the crisis management team

ü The art of dealing with crises

ü Preparation of crisis prevention systems

ü Factors influencing decision-making to deal with difficult situations and crises

ü The art of decision-making to deal with difficult situations and crises

ü Practical cases and applications

Definition of agility and flexibility:

ü Key aspects of agility

ü Understand the importance of agility and flexibility.

ü The role of a resilient leader in difficult times

ü Clarify areas of strength and growth.

Agility and flexibility for effective driving :

ü The role of the leader in improving the organization and the ability of employees to adapt

ü Implications for agile leadership

ü The importance of predicting challenges

ü Trust and participate in constructive conflict.

ü Strategy for the inevitable future

ü Practical cases and applications

Drive confidently during difficult times:

ü Dealing with the sudden change

ü Lead others through sudden changes.

ü Recognize the symptoms of stress's short- and long-term effects.

ü Motivate yourself and others under pressure.

ü Building trust in difficult times

Improving Leadership Effectiveness in Crisis Management:

ü Employing creativity in crises

ü Identify opportunities for change in a crisis.

ü Helping the team find creative opportunities

ü Practice creative leadership in the face of crises.

ü Removing barriers to creative solutions in crises

creative and innovative leadership thinking and merit in formulating plans for difficult situations and crises:

ü Intellectual and mental foundations for creative and innovative thinking skills

ü Elements and skills of analytical thinking, creative and innovative thinking

ü Effective mental skills to activate creative and innovative thinking

ü Strategies for creative and innovative thinking

ü Cognitive and psychological barriers to creative and innovative thinking

ü Know about Strategic planning which is one of the new roles of agile leadership.

ü Supporting management skills to formulate strategic plans

ü Skills to turn plans into effective real-life programs

ü Efficiency of smart plans and methods of activating them

ü Organizational efficiency for formulating smart plans

ü Mechanisms for managing human factors during the implementation process and change within the organization.

ü Practical cases and applications

Agile leadership to manage teams in difficult situations and crises :

ü Teams as an effective application of TQM principles

ü Personal skills of team members in response to crises

ü The role of flexible leadership in the leadership of teams during difficult situations and crises

ü Innovative team leadership during crises

ü Leadership and achieving psychological empowerment and motivation for teams during crises

ü Train team members and guide them to face difficult times.

ü Lead the team effectively by effectively polarizing their efforts and abilities in a consistent and homogeneous manner.

Mastery of body language:

ü The art of dealing with body language

ü Elements of non-verbal communication

ü Exterior appearance strength

ü Communication through colors

ü Assessment of body language skills

ü Inference of thought patterns through eye movement

ü Building a relationship using body language

Advanced Package Knowledge :

ü Understanding the skill of firmness: definition and values

ü Passive, aggressive, and assertive style elements

ü Appropriate assertiveness style and responsibilities

ü Activities to practice the skill of firmness

ü Manage criticism firmly.

The Power of Influencing Others and Persuasion:

ü Definition and characteristics of the effect

ü The Six Principles of Persuasion: How They Can Be Applied

ü Sources of power

ü Dealing with difficult characters using the method of persuasion.